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Collections Specialist

  • Full Time, onsite
  • AIMS Data Centre
  • Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed

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Job Overview:

  • Managing the Accounts Receivable (AR) portfolio and ensuring timely collections while adhering to company policies.

Work Life:

  • AR Management & Collections: Oversee the collection process, communicate with customers, send reminders, and manage payment plans to ensure prompt payment of outstanding AR.
  • KPI Focus: Work to meet key metrics like cash flow, reduce bad debt, resolve disputes, and validate customer data.
  • Debt Reviews: Participate in discussions around collection strategies for overdue accounts.
  • Credit Restrictions: Analyze overdue accounts to propose service or credit restrictions, and monitor customers for lifting restrictions when payments are made.
  • Cross-Department Collaboration: Collaborate with Sales, Operations, Billing, and Closing teams to resolve internal and external issues. Escalate concerns to relevant departments.
  • Legal & Compliance: Assist with legal documentation for delinquent customers, coordinate AP/AR netting, and ensure compliance with internal audit guidelines.

Requirements:

  • Possess an Associates Degree, Bachelor's degree or equivalent certificates in relevant field.
  • Minimum 2 years of working experience in a similar role
  • Excellent verbal and written communications skills with ability to read, write, and speak fluent Chinese and English languages.
  • Proficient in MS Excel, MS Office, and computerized accounting systems.
  • Strong analytical and problem solving capabilities.
  • Excellent organizational and time management skills.
  • Ability to work independently and as part of a team.