Collections Specialist
Salary undisclosed
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Job Overview:
- Managing the Accounts Receivable (AR) portfolio and ensuring timely collections while adhering to company policies.
Work Life:
- AR Management & Collections: Oversee the collection process, communicate with customers, send reminders, and manage payment plans to ensure prompt payment of outstanding AR.
- KPI Focus: Work to meet key metrics like cash flow, reduce bad debt, resolve disputes, and validate customer data.
- Debt Reviews: Participate in discussions around collection strategies for overdue accounts.
- Credit Restrictions: Analyze overdue accounts to propose service or credit restrictions, and monitor customers for lifting restrictions when payments are made.
- Cross-Department Collaboration: Collaborate with Sales, Operations, Billing, and Closing teams to resolve internal and external issues. Escalate concerns to relevant departments.
- Legal & Compliance: Assist with legal documentation for delinquent customers, coordinate AP/AR netting, and ensure compliance with internal audit guidelines.
Requirements:
- Possess an Associates Degree, Bachelor's degree or equivalent certificates in relevant field.
- Minimum 2 years of working experience in a similar role
- Excellent verbal and written communications skills with ability to read, write, and speak fluent Chinese and English languages.
- Proficient in MS Excel, MS Office, and computerized accounting systems.
- Strong analytical and problem solving capabilities.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
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