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Immediate Hiring!! Basic Rm2100, English Speaker Customer Services Assistant @ Ara Damansara (Food Delivery Platform)

  • Full Time, onsite
  • Agensi Pekerjaan JEV Management Sdn. Bhd.
  • Petaling Jaya, Malaysia
Salary undisclosed

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Job Responsibility

Responsibility

  • Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.
  • Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
  • Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.
  • Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
  • Keep current with any updates in service policies, operational procedures, and customer service best practices.

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Requirements

Job Requirements

  • Possess at least SPM and above. Fresh graduate is welcome to apply.
  • Fluency in reading and writing in English is a must
  • 24 Hours rotational shift (9 Hours including 1 hour break)Â
  • 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
  • Passionate on customer experience related tasks
  • Able to work in a fast-paced environment.
  • Strong ability to multitask, prioritize and manage time effectively.
  • You are required to work on site at Medini 7 Office
  • Available to start work on August 2024 Â

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Job Benefits

  • Salary Package: RM2100 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
  • EPF+SOCSO
  • 12Â ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED
  • 1 month paid training is provided
  • FREEÂ Shuttle service at some location.
  • Location: NEAR Nusa JayaÂ

About CompanyÂ

Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational technology company headquartered in One-North, Singapore. It is the developer of a super-app for ride-hailing, food delivery, and digital payment services on mobile devices that operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam.

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Ready to take the next step? We want to see your talent, submit your resume now

[email protected], with the email title: Customer Services AssistantÂ