Immediate Hiring!! Basic Rm2100, English Speaker Customer Services Assistant @ Ara Damansara (Food Delivery Platform)
Salary undisclosed
Apply on
Original
Simplified
Job Responsibility
Responsibility
Requirements
Job Requirements
Job Benefits
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational technology company headquartered in One-North, Singapore. It is the developer of a super-app for ride-hailing, food delivery, and digital payment services on mobile devices that operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam.
Â
Ready to take the next step? We want to see your talent, submit your resume now
[email protected], with the email title: Customer Services AssistantÂ
Responsibility
- Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.
- Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
- Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.
- Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
- Keep current with any updates in service policies, operational procedures, and customer service best practices.
Requirements
Job Requirements
- Possess at least SPM and above. Fresh graduate is welcome to apply.
- Fluency in reading and writing in English is a must
- 24 Hours rotational shift (9 Hours including 1 hour break)Â
- 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
- Passionate on customer experience related tasks
- Able to work in a fast-paced environment.
- Strong ability to multitask, prioritize and manage time effectively.
- You are required to work on site at Medini 7 Office
- Available to start work on August 2024 Â
Job Benefits
- Salary Package: RM2100 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
- EPF+SOCSO
- 12Â ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED
- 1 month paid training is provided
- FREEÂ Shuttle service at some location.
- Location: NEAR Nusa JayaÂ
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational technology company headquartered in One-North, Singapore. It is the developer of a super-app for ride-hailing, food delivery, and digital payment services on mobile devices that operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam.
Â
Ready to take the next step? We want to see your talent, submit your resume now
[email protected], with the email title: Customer Services AssistantÂ
Similar Jobs