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Helpdesk Application Support Assistant

RM 3,500 - RM 5,500 / Per Mon


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  • Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
  • Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
  • Follow up closely with customers to ensure full resolution of issues.
  • Deployment of service releases, patches, requests and customizations.
  • Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
  • Conduct application training for internal & external users’ other duties as assigned.
  • Achieve at least Degree certificate
  • Fresh graduate is welcome to apply
  • Able to communicate in Mandarin
  • Basic knowledge in SQL is an added advantage.
  • Ability to Troubleshoot and Diagnose Problems
  • Good Customer Service Skills
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision.
  • Ability to work both independently and as part of a team
  • Flexibility - responsibilities may require occasional evening and weekend work
  • Willing to have short term relocation for training purpose
  • Medical and dental reimbursement
  • Fixed hybrid work arrangement
  • Annual Leave
  • EPF / SOCSO / PCB
  • Medical and Hospitalisation Leave
  • Training provided