IT Operations Support Executive

Job Description:

If solving an IT or technical problem keeps you going, this role’s for you! Besides attending to our customers’ queries online via IT support email and Bitrix, you’ll also be the go-to for your colleagues for IT support and services. You are the “ticketmaster” responsible for creating tickets in JIRA to log in hardware requests, issues reported, as well as approved customization requests that come in via IT Support ticketing - so that relevant teams are able to pick up and work on these tickets.

The Job:

• Tend to these communication channels – IT Support Email Ticketing system, Bitrix.
• Provide technical assistance by investigating on the issue – and take immediate action where possible, or escalating it to the relevant teams when required.
• Test, replicate and solve issues or problems that are reported.
• Enhance and maintain existing web applications.
  

The Person:

• Fresh graduates are encouraged to apply.
• Knowledge of PHP, MySQL and Javascript.
• Possesses good command of English, as well as analytical and excellent problem solving skills.
• Pleasant disposition, possesses a positive work attitude with good interpersonal skills.
• Must be a logical thinker.
• Able to work independently with minimal supervision.
• Highly motivated to excel and pick up emerging technologies.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Subsidies - Enhancing your well-being, we offer optical and dental subsidies
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.