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Call Centre - Quality Assurance Executive (Office based role)

Salary undisclosed

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Job Highlights

Language - Bahasa Melayu

Fresh graduates are welcomed to apply as training given

Basic salary monthly + incentive

Office hour

Close to LRT/MRT station

Immediate hiring

Minimum SPM/SKM

Job Description:
-To conduct call monitoring in call centre - on the calls that have been made by the respective telemarketers to ensure call done comply with tele-script and product features
-To objectively assess and provide constructive feedback on the quality of phone handling skills of telemarketers according to preset criteria
-Hold regular calibration sessions with the call center counterparts, provide constructive criticism and feedback on vital areas of call quality and performance

Requirements:

-Candidates must possess at least a Higher Secondary, STPM, A Level, Pre-U, Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in any field
-Required language(s): Bahasa Malaysia
-Computer literate
-Ability to work independently as well as part of a team.
-Training provided