Customer Service Officer

Job Responsibility

Job Responsibilities:

• Respond promptly and effectively to customer inquiries via phone, email, and live chat.
• ï¸ Provide accurate information and solutions to customer concerns and issues.
• Assist customers with product selection, orders, billing inquiries, and general assistance.
• Resolve customer complaints with patience and professionalism, aiming for first-contact resolution.
• Collaborate with other departments to ensure seamless customer experiences.
  
  

Job Requirements

**Join Our Team as a Mandarin Speaker Customer Service Representative!**

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Are you passionate about providing exceptional service and helping others? We are seeking enthusiastic individuals to join our dynamic team as Customer Service Representatives for Mandarin Speaker. As the face of our company, you will play a crucial role in delivering an outstanding experience to our valued customers. Â

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Job Requirements:

• Candidate must possess at least a SPM leaver.
• Â Required language(s): Mandarin or English (Spoken) with minimum RM2800 Basic Salary
• Must be of Malaysian nationality.
• ï¸ Training provided - Fresh graduates are welcome to apply.
• Applicants must be willing to work on rotational shifts.
• Each shift consists of 9 working hours and includes of 1-hour lunch for rest.
• Applicants must be willing to work in Ara Damansara.
  
  

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Job Qualifications:

• ï¸ Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a proactive approach to customer service.
• ï¸ Ability to multitask and thrive in a fast-paced environment.
• Previous customer service experience is preferred but not required.
• Proficiency in using computer systems and customer service software.
  
  

Job Benefits

Why Join Us:

• Competitive salary and benefits package.
• Opportunities for growth and advancement within the company.
• Positive and supportive work environment with a focus on teamwork.
• Paid Training and development programs to enhance your skills and knowledge.
• Make a meaningful impact by helping our customers and contributing to our success.
  
  

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How To Apply:

If you are ready to embark on a rewarding career journey with us, please submit your resume and a brief introduction to TA [email protected] with the subject "Customer Service Associate Application - [Your Name]". HR look forward to hearing from you!

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