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KYC Quality Analyst

Salary undisclosed

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Job Description

  • Quality Assurance Reviews: Conduct weekly quality checks on customer service agents' performance and perform coaching to agents based on quality assessment results.
  • Reporting and Documentation: Prepare clear and concise reports documenting findings from quality assurance reviews activities. Communicate these findings to relevant stakeholders and provide recommendations for remedial actions.
  • Process Improvement: Collaborate with the customer service teams to identify process inefficiencies and propose enhancements to streamline processes.
  • Training and Education: Assist in developing and delivering KYC training programs to employees across the organization to raise awareness and understanding of KYC and customer’s KYC experience.

Requirements

  • Bachelor's degree in any related field (or equivalent work experience).
  • Knowledge of KYC frameworks and systems
  • Experience in conducting quality assurance reviews or audits within the financial services industry.
  • Excellent analytical skills with the ability to identify patterns, trends, and anomalies in data.
  • Detail-oriented with exceptional documentation and report-writing skills.
  • Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
  • Ability to work independently and prioritize tasks to meet deadlines