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Executive - Card Authorization

Salary undisclosed

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Main purpose of the job:

Authorize transactions, verify in real time to prevent fraud, and ensure accurate reporting while minimizing credit losses.

Job Description:

  • To deliver authorisation scope of duties inclusinve but not limited to on-us/not on-us authorisation request, authorisation cancellation and reversal, credit card easy payment, balance transfer , ATM/CDM terminal monitoring, points redemption and others thru various channel
  • Proactively review and monitor online fraud alert system and in order to mitigate fraud loss.
  • To provide sound judgement when perform bypass to overwrite system response.
  • To attend and promptly perform the customer and transanction verification triggered from Fraud Alert - System or referral received from business networks, card issuers/ acquirers and payment providers.
  • Provide an exceptional high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts.
  • To source a daily data compilation for management monthly report preparation
  • Attend to cuctomer and merchant's enquiries on products/facilities.
  • To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable.
  • To perform force authorisation within exceptional authorisation requests
  • To source data compilation for MIS and ensure the daily reports requirements are properly executed.

Job Requirements:

  • Bachelor’s degree in finance, business administration, or a related field.
  • 1-3 years of experience in card operations, transaction processing, or a related role in the financial services industry. Fresh graduate are welcome to apply.
  • Strong knowledge of card and authorization systems.
  • Familiarity with fraud detection tools and techniques.
  • Excellent analytical and problem-solving skills.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and experience with transaction management software.
  • Good communication skills and the ability to work under pressure in a fast-paced environment.
  • Able to work on rotational shift 24/7.

Perks & Benefits

  • Central location
  • Casual dress code
  • Medical insurance
  • Personal leave