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Operations Senior Executive/Executive

RM 3,000 - RM 6,000 / month

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The Role We’re looking for an enthusiastic and proactive candidate to join the Operations Team. In this role, you will play a vital part in driving the overall efficiency, effectiveness, and scalability of the Versa App.

The Responsibilities:

    -Operations Support
      -Manage 1st-level operational cases while ensuring timely follow-up and resolution from both internal & external stakeholders -Identify root causes of various system issues identified by customers and internal stakeholders -Perform checks on transactions, app pushes, and other key operations for accuracy and compliance -Configure selected app features, handle manual adjustments, and ensure operational continuity for the Versa App -Support feature rollouts, app updates, and product testing with cross-functional teams -Input key data, ensure data accuracy across reporting tools and dashboards -Manage relationships & communication with our partners Ops Team
    -Project Coordination
      -Document key workflow processes and identify solutions to improve the team’s efficiency -Undertake ad-hoc projects and assignments
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