Inside Sales Representative (Indonesia Speaker)

Job Description

• Inbound sales Agent who generates revenue by converting prospects into customers.

Requirements

Based on experience this minimum set of skills has been found successful for performing the Service:

• Bachelors Degree preferred
• Min 3-5 years of direct end customer sales experience preferably inside sales/telesales
• 1-2 years experience in IT H/W Print/PC CC sales [end to end]
• Advanced English Proficiency on Verbal and Expert Level for Chat
• Experience in SFDC and Other CRM platform is an advantage
• Worked in highly measured sales environment. Contact Rate, Conversion
• Typing speed: 40 words per min
• Proven aptitude to understand and converse about consumer technology
• Demonstrated familiarity with use of a computer, the internet and MS Office applications
• Ability to demonstrate proficient selling techniques including discovery, closing and overcoming objections
• Excellent conversational English verbal communication, listening and comprehension skills
• Soft skills – selling techniques, professionalism, customer service, telephone time management

Competencies and Behaviors

• Sales Effectiveness: successfully manages and negotiates the sales cycle including discovering customer needs, articulating & creating value, handling objections, providing customer solutions with cross sell and upsell opportunities based upon customer need, asking for the sale, presentation skills
• Discovery & Investigation: asking both open-ended and closed-ended questions to uncover customer’s needs and concerns
• Value Creation: identifies and articulates the value brought to customers which address their needs and concerns
• Handling Objections: ability to address and overcome customer’s concerns that are prohibiting the close of the sale
• Solution Selling: ability to create customized solutions for customers by offering cross sells and up sells
• Asking for the Sale: exhibits no fear when asking for sale. Ability to create a sense of urgency. Assumptive & strong closing skills
• Presentation Skills: ability to articulate \ products and processes to customers
• Sales “Gene”: allows the associate to go after the sale
• Motivated to achieve and surpass sales goals by recognizing and overcoming sales objections
• Technical Skills: provides expertise on products, services & solutions to fill in the gaps of a customer’s needs
• Listening Skills: ability to listen for the customer’s “pain” & key customer clues and provide solutions to them
• Competitive Advantage: stays abreast of key competitive trends in the consumer market
• Business Fundamentals: constantly applies product policies and procedures guidelines. Understands and operates within the guidelines given.
• Understands customer’s issues that drive buying decisions and adjusts sales presentation accordingly
• Proactive Learner: will search proactively for answers before escalating. Actively searches for competitive, product and process information during times of low call volume.
• Time Management: effectively manages the call flow as well as time spent in-between calls
• Verbal Integrity: honest & realistic communication of product deliverables and timeframes.
• Consistently delivers best-in class customer experience by selling appropriate solutions and giving honest recommendations and information.
• Projects a positive image of the brand to customers
• Positions products and solutions appropriately to targeted customer segments
• Actively pursues self-learning and self-development
• Adhere to standards regarding customer privacy as set out the Agreement

Responsibilities

• Proficient use of selling skills to ensure consumers are sold the right products and services
• Cross/up-sell products and services
• Provide comparative and competitive product information about consumer products
• Promote product brand by inspiring and educating customers
• Take product orders and process financial transactions (credit cards and financing applications)
• Assist customers with web based interactions
• Capture customer profile information and interaction history
• Provide referrals to other product and third party organizations as needed
• Pass leads to the appropriate sales manager
• Provide order related assistance to customers
• Report web related problems or errors to products on a timely basis
• Subscribe customers to email newsletter or other direct marketing tools