Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Experience Manager

Salary undisclosed

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Company Description

Peasy (https://peasy.ai) empowers Micro and Small business owners to participate and compete effectively in the digital economy. Our solution is used by over 9,000 business owners across Southeast Asia. Our mission is to provide business owners with a simple, affordable but affordable means to build and operate an online sales channel. By simplifying the technical complexities associated with digital, our users can focus on what they do best and leave the rest to our software and AI.

Key Responsibilities:

  • Customer journey mapping: Analyze and map the customer journey to identify touchpoints and opportunities for enhancing the customer experience.
  • Customer feedback management: Collect, analyze, and act on customer feedback through surveys, interviews, and other channels to continuously improve our products and services.
  • Support and training: Oversee customer support and training initiatives, ensuring that customers have access to the resources and assistance they need to use our software effectively.
  • Issue resolution: Work with technical support and product development teams to address and resolve customer issues promptly and effectively.
  • Metrics and reporting: Develop and monitor key performance indicators (KPIs) related to customer satisfaction, retention, and product usage, and report on these metrics to senior management.
  • Customer advocacy: Foster a culture of customer advocacy within the company, ensuring that customer needs and perspectives are considered in all decision-making processes.
  • Process improvement: Identify and implement improvements for processes to enhance efficiency and effectiveness in customer support and service delivery.
  • Team leadership: Lead and mentor the customer experience team, providing guidance, support, and professional development opportunities

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Must-Have Skills and Qualifications:

  • Experience: Minimum of 3 years of experience in customer experience, customer success, or a related field within the SaaS industry.
  • Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
  • Technical skills: Proficiency in CRM software, customer support tools, customer onboarding automation and analytics
  • Analytical skills: Strong analytical and problem-solving skills with the ability to interpret customer data and feedback.
  • Communication: Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively.
  • Leadership: Proven leadership experience with the ability to inspire and manage a team.
  • Customer focus: Deep understanding of customer-centric practices and a passion for delivering exceptional customer experiences.

Preferred Skills and Qualifications:

  • In-depth knowledge of cloud-based software and SaaS industry trends.
  • Experience with project management methodologies and tools.
  • Proficiency in multiple languages is a plus
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