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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Support Agent

  • Full Time, onsite
  • RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
  • Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed

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About the Company - RiDiK is a subsidiary of CLPS Incorporation (Nasdaq: CLPS) that offers comprehensive business consulting and technology services to a range of organizations, from small startups to established enterprises across various industries. We provide expert consulting service on all aspects of the business process, with a particular focus on areas that can significantly impact outcomes. Our specialized services include dashboard development, strategy formulation, technology architecture and landscape planning, as well as business transformation and process optimization.

About the Role - Serve as the primary point of contact for customers, addressing inquiries, issues, and concerns via various communication channels including email and voice. Provide accurate and relevant information to customers regarding our products, services, and processes. Troubleshoot and resolve customer inquiries efficiently, escalating complex issues to appropriate internal teams when necessary. Ensure timely follow-up and resolution of customer cases, maintaining detailed records of interactions and resolutions. Collaborate with internal departments such as Compliance, Operations, Commercial and Technical Support to ensure seamless issue resolution and service delivery. Participate in training sessions and stay up-to-date with product knowledge, industry trends, and best practices in customer service.

Responsibilities

  • Serve as the primary point of contact for customers, addressing inquiries, issues, and concerns via various communication channels including email and voice
  • Provide accurate and relevant information to customers regarding our products, services, and processes
  • Troubleshoot and resolve customer inquiries efficiently, escalating complex issues to appropriate internal teams when necessary
  • Ensure timely follow-up and resolution of customer cases, maintaining detailed records of interactions and resolutions
  • Collaborate with internal departments such as Compliance, Operations, Commercial and Technical Support to ensure seamless issue resolution and service delivery
  • Participate in training sessions and stay up-to-date with product knowledge, industry trends, and best practices in customer service

Qualifications

  • Previous experience in customer service or related roles, preferably in a retail, fintech, financial services, or technology environment.
  • Excellent written communication skills with a strong command of English.
  • Customer-centric mindset with a genuine desire to help and assist customers.
  • Ability to remain composed and empathetic while addressing challenging customer situations.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in using help desk systems (Zendesk) and various communication tools.
  • Familiarity with cross-border payments, foreign exchange, and financial regulations is a plus.
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