Senior HR Executive, People Operations

About Us:

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

Key Responsibilities:

Recruitment (60%):

• Lead the full-cycle recruitment process for key roles such as sales, project managers, customer experience, and customer success, ensuring that talent needs are met efficiently.
• Collaborate with department heads to define hiring requirements, source candidates, coordinate interviews, and manage the selection process.
• Ensure a seamless and positive candidate experience from the initial contact through to the final offer.
• Prepare and present weekly recruitment reports on key metrics, providing updates on hiring progress and any challenges.

HR Operations and Employee Support (30%):

• Oversee the onboarding and offboarding processes to ensure smooth transitions for all employees, following the company’s SOPs.
• Conduct orientation sessions to integrate new hires into the company culture, and manage exit interviews for departing employees, ensuring compliance with internal and statutory requirements.
• Plan and execute team-building activities and company events, fostering a collaborative and engaged work environment.
• Maintain accurate employee records in the HR system, ensuring compliance with Malaysia employment laws, particularly regarding work passes and statutory requirements.
• Provide support for employee queries related to welfare and benefits.

Office Administration (10%):

• Manage the day-to-day administration of the Malaysia office, ensuring smooth operations and efficient office management.
• Negotiate with vendors and handle office-related services such as utilities, licenses, and courier arrangements.

Candidate requirements

• Minimum 8 years of relevant HR experience, ideally in a fast-paced, tech, or international environment, with at least 3 years of in-house HR experience.
• Proficiency in LinkedIn Recruiter platform
• Proficiency in English and Chinese to communicate with regional stakeholders across Southeast Asia.
• Familiarity with Malaysia’s employment law is essential.
• Strong project management skills with a proven ability to multitask and manage HR events autonomously.
• Excellent communication, stakeholder management, and organizational skills.