Retail Manager
Salary undisclosed
Apply on
Original
Simplified
Position: State Retail Manager
Location : Penang
Salary Package : Up to RM10,000 (Based on experience)
Job Responsibilities:
Own It:
- Lead and support the Channel Operations team to achieve state revenue targets, enhance customer experience, and ensure operational excellence.
- Plan, monitor, and evaluate the effectiveness of sales activities within the channel operations sales team.
- Implement and analyze cost-saving initiatives at respective branches to maximize potential returns and profit margins as per company targets.
- Ensure operational compliance with relevant regulations and company SOPs, including conducting periodic inspections and assessing risk reports for early fraud detection.
- Investigate and resolve branch operational issues within SLA targets, including audit findings and customer complaints.
Build Trust:
- Collaborate with internal counterparts to resolve issues effectively.
One Team:
- Provide assistance and guidance to business teams as needed.
Move Fast:
- Learn, simplify, adapt, and act quickly based on business needs.
Delight Customers:
- Communicate with internal and external customers in a professional and courteous manner.
Job Requirements:
- Minimum 7 years of experience in sales and services or a related field.
- Preferably from the retail or logistics industry.
- Experience in managing diverse and large teams—from clerical staff to managers.
- Willingness to travel nationwide to drive sales and service performance across all touchpoints.
- Strong background in compliance and risk management.
- Proficient in English and Bahasa Malaysia.
- Excellent networking skills, able to build rapport and secure new partners.
- Proficient in English and Bahasa Malaysia.
- Excellent networking skills, able to build rapport and secure new partners.
Similar Jobs