Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Customer Service Representative

Salary undisclosed

Apply on

Linkedn
Original
Simplified

Objective

We are seeking a dynamic and customer-focused individual with excellent communication, public relations (PR) skills, and proficiency in Excel and PowerPoint to join our team as Customer Service Representative. You will manage customer complaints, handle catering requests, process reservations, and bulk orders, while reporting to the Head of Operations. You will also be responsible for generating reports and presentations to support operational insights.

Key Responsibilities:

  1. Address Customer Complaints - Handle customer complaints professionally, ensuring timely and satisfactory resolution. Use your strong PR and communication skills to make customers feel valued and escalate issues to the Head of Operations as necessary.
  2. Manage Catering Requests - Oversee catering orders from inquiry to delivery, coordinating with internal teams to ensure all orders are accurate and on time.
  3. Handle Reservations - Assist customers in making, modifying, or canceling reservations, ensuring all requests are managed smoothly and communicated to relevant teams.
  4. Process Bulk Orders - Manage large orders effectively, working with multiple departments to ensure order accuracy and timely fulfillment.
  5. Customer Engagement - Utilize your vibrant personality and communication skills to engage with customers, upsell products, and provide information on services, enhancing overall customer satisfaction.
  6. Public Relations - Maintain positive relationships with customers, acting as a brand ambassador to uphold the company’s reputation through professional and positive interactions.
  7. Reporting -Generate daily, weekly, and monthly reports using Excel to track customer feedback, complaints, catering orders, and bulk orders. Present key findings and insights to the Head of Operations using PowerPoint presentations.
  8. On-site Coordination - Work closely with the Head of Operations on-site, ensuring real-time problem-solving, smooth customer service, and coordination with other departments.
  9. Data Analysis & Presentation - Analyze customer data, complaints, and operational feedback using Excel, and create presentations in PowerPoint to support team meetings or operational reviews.

Qualifications:

• Proven experience in customer service with strong PR and communication skills.

• Proficiency in Microsoft Excel (for data entry, reporting, and analysis) and PowerPoint (for creating presentations).

• A dynamic and vibrant personality with the ability to engage and connect with customers.

• Strong problem-solving skills, particularly in handling complaints and managing orders.

• Ability to multitask, stay organized, and manage multiple responsibilities efficiently.

• Familiarity with order management systems and CRM tools is an advantage.

Work Environment:

This is an on-site role, requiring close collaboration with the Head of Operations and other teams to ensure seamless customer service and operational efficiency.

Similar Jobs