Head of Credit Control & Assurance

Job Overview:

To manage Credit Control & Assurance (CCA) department so that to maximize collection that is directly managed by CCA and to mitigate loss of revenue due to bad debt, fraud and leakage, in meeting or exceeding company key performance objective.

Strategic

To ensure that Company key performance objectives in respect of Credit Control Mgmt, Credit Risk Mgmt, Revenue Assurance and Fraud Mgmt are fully implemented and achieved.

To maximize collection of billed revenue and mitigate loss of revenue due to leakages, bad debt and fraud without impacting legitimate customers, through the selection, assignment and management of Credit/Revenue teams and the development of relationships with customers, including the following:

• To manage, operate and continuously enhance Account receivable operation consisting a pool of collectors, in meeting collection target.
• To develop, recommend and implement effective ways and tools so as to improve collection and mitigate revenue leakages i.e. Fraud & Revenue Assurance System (FARA)
• To provide feedback for implementation of effective and efficient credit control / risk assessment processes, policies and procedures so as to minimize company's exposure to risk due to Bad Debt and Fraud.
• To introduce new payment channels and processing so as to ensure customer satisfaction and accurate payment information are updated into Billing System on a Timely basis.

Operations

To lead, provide leadership and management to Credit Collection & Revenue staff so as to

maximize the revenue collection, potential credit risk and revenue loss due internal/external leakages, fraud and bad debt, and to ensure continuous enhancement of operation’s efficiency and effectiveness in following areas:

• Collection, credit control/risk assessment processes, policies and procedures so as to minimize company’s exposure to risk due to Bad Debt, Leakages and Fraud.
• Systems and tools required to meet both operation and reporting needs.
• Report production/documentation, credit risk monitoring, fraud prevention/monitoring and revenue monitoring streams.
• Resourcefulness in developing and implementing collection, credit control, fraud management strategies and billing assurance strategies.
• Provision of sufficient coverage of payment channels.
• Development and implementation of strategies to maximize collection and minimize revenue loss
• Resolution of problematic major business accounts.
• Compliance with ISO quality standard.

Stakeholders

To regularly interface with Sales, Product and Network to optimize collection efforts and minimize revenue loss.

Requirements:

• Business Degree with IT affiliation or equivalent.
• Preferably 7 or more years of work experience which include minimum 3 years’ experience in Credit Risk and collection Management environment. Some experiences in Telco Network operations would be advantageous.
• Telco, Financial Institution or Servicing Industry with large customer base.
• Managerial and leadership skills including organization, planning, control and interpersonal skills.
• Knowledge & skill in Managing Account Receivables, Credit Risk Assessment policy / methodology, general understanding of Collection Litigation procedures, exposure in using FARA. Knowledge of Telecommunication services/industry is added value.
• Able to communicate effectively and persuasively

*Only shortlisted candidates will be notified