Housekeeping Supervisor

RM 6,000 - RM 8,000 / Per Mon

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Housekeeping Management

Supervise the overall cleanliness, organization, and presentation of the hotel, ensuring all guest rooms and public areas meet the company’s quality standards.
Assign and monitor daily tasks for housekeeping supervisors and staff, conducting regular briefings to ensure efficient operations.
Budgeting and Inventory Control
Develop and manage the housekeeping department’s annual budget.
Maintain appropriate stock levels of guest supplies, linens, uniforms, and cleaning materials. Coordinate inventory management with the Accounts and General Store teams.
Procedure Development and Training
Create and implement housekeeping procedures to improve efficiency and maintain high standards.
Organize on-the-job training for housekeeping staff, regularly assessing performance and training outcomes. Participate in recruitment efforts for new team members and approve the department’s Functional Manual.
Guest Relations Management
Handle and resolve guest complaints in a timely and professional manner. Ensure immediate response to guest requests.
Oversee the lost-and-found department, verifying recovered items and coordinating return with rightful owners.
Maintenance Coordination and Cleaning Schedules
Collaborate with the maintenance department to schedule preventive maintenance for guest rooms and public areas.
Plan and supervise cleaning schedules for carpets, upholstery, drapes, and public spaces, including overseeing deep cleaning projects.

Possess at least a bachelor's degree or diploma in hotel management or a related field.
At least 8 to 10 years of relevant experience in housekeeping, with at least 2 to 3 years in a managerial role.
Having pre-opening experience is an advantage.
Proficient in English and Malay, with excellent verbal and written communication skills for effective interaction with different stakeholders and guests.
In-depth operational and technical knowledge of housekeeping procedures and standards.