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Merchant Fraud Quality Analyst

Salary undisclosed

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Job Description

  • Quality Assurance Reviews: Conduct weekly quality checks on merchant fraud agents' performance and perform coaching to agents based on quality assessment results.
  • Reporting and Documentation: Prepare clear and concise reports documenting findings from quality assurance reviews activities. Communicate these findings to relevant stakeholders and provide recommendations for remedial actions.
  • Process Improvement: Collaborate with the merchant fraud team to identify process inefficiencies and propose enhancements to streamline processes.
  • Training and Education: Assist in developing and delivering merchant fraud training programs to employees across the organization to raise awareness and understanding of collections and customer’s collections experience.

Requirements

  • Bachelor's degree in any related field (or equivalent work experience).
  • Relevant work experience in fraud investigation, risk management, or regulatory reporting.
  • Knowledge of fraud prevention techniques, data analysis, and experience working with law enforcement agencies.
  • Strong communication skills, attention to detail, and the ability to work under pressure and tight deadlines.
  • Excellent analytical skills with the ability to identify patterns, trends, and anomalies in data.
  • Detail-oriented with exceptional documentation and report-writing skills.
  • Ability to work independently and prioritize tasks to meet deadlines.
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
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