Senior Quality Manager

Job Summary

To provide support to the City Asia management team (Singapore, Malaysia and Hong Kong) to implement, maintain and improve the City’s HSEQ Management System (CMS), by:

• Development of policies & procedures,
• Management of documentation and information.
• Coordinate and conduct internal and external ISO audits and audit schedules.
• Creation and maintenance of HSE and Business/Quality risk registers.
• Creation and maintenance of Corrective Action Register, and closure of CMS related corrective actions.
  
  
  

Job Description

HSEQ Document and Records Management

• Provide policy, procedure and process development and document control services across the business, including document formatting and maintenance of the Information Centre.
• Develop and maintain document control and records management processes covering the full scope of company activities.
• Provide advisory and oversight of functional team sites to ensure document control requirements are followed.
• Collaborate with business representatives to ensure functional team sites are established and maintained in a manner that complies with company document and records control processes.
  
  
  

HSEQ Business Management Framework

• Support the City management with the preparation of CMS / quality reports & meeting minutes.
• Schedule and carry out internal and external audit interviews with internal stakeholders and external audit bodies
• Respond to and handle queries by City team members in relation to the CMS.
• Raise and monitor corrective actions via internal and external audits, incidents, detected nonconformances, meetings and risk reviews; and ensure their timely and effective closure with responsible business representatives.
• Participate in process efficiency workshops and the development of functional process maps and improvement plans.
• Lead and/or support special projects related to the improvement of the CMS as required.
  
  
  

Business Risk and Compliance

• Maintain Quality, Health & Safety and Environmental Risk Registers
• Develop and maintain an annual internal audit program designed to assess the effectiveness of process implementation, integrity of risk controls, and compliance to relevant legislative/regulatory and ISO standard requirements.
• Monitor changes to statutory and regulatory requirements and assess impact to City
  
  
  

Job Specifications

• Internal lead ISO auditor qualification (required).
• Bachelor's degree in relevant field.
• Ability to travel internationally within Asia and to Australia.
• Fluent in English, both written and verbal
• At least 3+ years experience within in a quality management system / assurance role (or similar).
• Sound understanding of ISO Standards such as ISO9001, ISO45001, ISO14001 and preferably ISO50001.
• Experience in managing administration team members to ensure key outputs and outcomes are achieved.
• Sound understanding of document and records management best practices, including the use of MS Teams and/or SharePoint, or similar document management applications.
• Experience coordinating and conducting internal audits, including knowledge of audit processes and methodologies, with formal auditor qualifications.
• Understanding of process improvement methodologies, including process mapping and control definition.
• Understanding of quality improvement and risk management principles and ability to identify opportunities for improvement and / or non compliances.
• Experience coordinating corrective actions that involve influencing multiple stakeholders to take required actions in a timely and effective manner.
• Strong written skills and experience gained developing and/or reviewing policies, processes and instructional documentation.
• Strong attention to detail.
• Advanced Microsoft Office skills (particularly MS Word).