Training Executive - Service Hospitality

The Service Hospitality Trainer is responsible for designing, delivering, and evaluating training

programs that enhance the skills and performance of service staff in BananaBro. This includes

training in customer service, operational procedures, and company policies. The trainer ensures that

all employees are equipped with the knowledge and skills to provide exceptional service to

customers.

Key Responsibilities:

1. Training Program Development:

o Design and develop comprehensive training programs for new hires and existing

employees.

o Create training materials, manuals, and training modules.

o Update training programs regularly to reflect changes in company policies, industry

standards, and customer expectations.

2. Training Delivery:

o Conduct engaging and interactive training sessions.

o Utilize various training methods including in-person, virtual, and on-the-job training.

o Demonstrate and teach hospitality best practices, customer service techniques, and

operational procedures (FOH & BOH).

3. Performance Evaluation:

o Assess the effectiveness of training programs through feedback, performance

metrics, and observation.

o Provide coaching and support to employees to help them improve their skills.

o Conduct follow-up evaluations to ensure ongoing competency and improvement.

4. Documentation and Reporting:

o Maintain accurate records of training activities, attendance, and employee progress.

o Prepare reports on training outcomes and make recommendations for

improvements.

o Ensure compliance with industry regulations and company policies.

5. Continuous Improvement:

o Stay updated with the latest trends and advancements in the service hospitality

industry (F&B).

o Participate in professional development opportunities to enhance training skills.

o Implement innovative training techniques to improve engagement and learning

outcomes.

o Involve in Manager Development program by conducting training & evaluating their

performance.

Operations Support/ Improvement

1. To support and coordinate with other departments during organizing special events.

• Event related to catering. Support on the planning and execution.

• New menu launch. Plan the training schedule.

• New opening outlet. Track and plan on the training for newly hired and existing crew.

Support during and after opening.

2. To be involved in special project for operations improvement.

• Outlet flow improvement

• Outlet productivity improvement

• Outlet readiness module

Qualifications:

• Bachelor’s degree in Hospitality Management, Training and Development, or any related

field.

• Proven experience as a F&B service hospitality trainer or in a similar role.

• Strong knowledge of hospitality industry (F&B) standards and best practices.

• Excellent presentation, communication, and interpersonal skills.

• Proficiency in MS Office and e-learning software.

• Ability to work independently and as part of a team.

• Strong organizational and time management skills.

• Certification in training (e.g., Certified Hospitality Trainer) is a plus.

Working Conditions:

• May require working evenings, weekends, and holidays.

• Ability to travel to different locations as needed.

• Standing for extended periods during training sessions.