Epicareer Might not Working Properly
Learn More

Customer Service Executive (Remote)

Salary undisclosed

Apply on


Original
Simplified

About This Job

  • We are MindfulBear, a specialist child counselling centre.
  • Sun-Thur (5-day week). 10am-7pm on Weekdays, 9am-6pm on Sunday.
  • Fully remote position.

Job Scope

  • Contact new leads to schedule counselling appointments.
  • No cold calling — only warm leads from our website.
  • Follow up with leads to schedule counselling appointments.
  • Manage counsellor schedules and confirm client appointments.
  • Continuously find ways to improve lead conversion and attendance.

Requirements

  • Self-driven, with the ability to work independently and meet targets.
  • At least 1 year of experience in sales, appointment setting or customer service.
  • Own a desktop computer and a spare mobile phone (SIM card will be provided).
  • Excellent communication and organisational skills.
  • High proficiency in English (both written and spoken).
  • Mandarin speaking is a plus.

Benefits

  • Extra tiered monthly commissions when you meet targets.
  • Annual performance based bonuses.
  • Annual performance salary increments.
  • Yearly paid company overseas trip for team-building.