Executive, Business Operations (E&T)

Company :

· To ensure effective governance and transparency of purchasing systems and processes with proper Procurement Plan (Vendor following ups and recovery plan).
· To review and direct Logistics and Manufacturing Operations to abide to laws and procedures instituted by Government and local regulatory agencies - Jabatan Kastam, MIDA (Malaysian Industrial Development Authority).
· To execute Marketing Sales Excellence Program (MSEP) and Rental Operation Excellence Program (ROE) which is Sales Support, Digital Marketing and Sales Execution, Funnel Execution, Sales Coverage and Customer Success
· To capture all opportunities in Saleslink and update the progress on timely basis. The report shall be shared with all the Segment Heads on monthly basis to review the progress.
· To manage customer’s complaints and feedback, becoming the connection between Customer Care/ TSP, Customer (QAR/NCR) and E&T, so that the complaints could be resolved in shortest time possible. The tracking and monitoring should continue until the Close Out Stage through Status Log.
· To coordinate with Technical Supervisor and review vendor inspection procedures/ inconsistencies, ensure all the required documentation is complied and completed as per stipulated in the Quality Control Procedure.
· To assist and participate in vendor and customer audits and surveillance.
· To negotiate with Caterpillar for special pricing assistance and Marketing Co-operation allocation together with Head – Business Operations, E&T as and when necessary.
· To maintain cordial working relationship with Caterpillar, suppliers and inter-departmental peers and subordinates.