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We are looking for multiple people to join our amazing Client Experience team working across our APAC business. As a Fund Administrator at FNZ, your primary responsibility will be to deliver top-notch fund administration and client services to both new and existing clients, advisers, and product owners using our exclusive administration platform. Your daily tasks will involve delivering services in a professional and efficient manner while adhering to established services and performance standards.
You'll be responsible for handling various core fund administration tasks, continuing to build your knowledge and experience across all facets of administration (money in, money out, maintenance and insurance).
The responsibilities will include:
Fund Administration: Efficiently handle day-to-day admin tasks, including opening and maintaining client accounts, managing contributions and rollovers, handling pension commencements and payments, processing insurance premiums and benefits, and reviewing other administrators' work.
Client Service: Address customer inquiries through web chat, email, phone, and mail, ensuring their satisfaction.
Service Delivery: Manage your workload in a fast-paced environment, ensuring work items are completed within agreed Service Level Agreements and Key Performance Indicators.
Working with Others: Collaborate with team members and other departments to promptly address customer queries and issues, serving as an escalation point and assisting the Senior Manager as needed.
Training & Competency: Receive training in various disciplines with regular assessments to measure competency and output quality.
Continuous Improvement: Seek opportunities to enhance our processes once you have a thorough understanding of our procedures and disciplines.
Other Tasks: Handle additional projects or tasks as needed to support the company's smooth operation, as well as providing overflow support for our Customer Experience team when/if required.
What are we ideally looking for in a successful candidate?
Minimum 2 years fund administration experience.
Time management and the ability to prioritise.
A high level of accuracy and attention to detail.
The ability to solve problems and to autonomously investigate issues and potential solutions.
Excellent computer literacy, particularly regarding the Microsoft Office suites.
Excellent communication skills, both written and verbal.
Able handle high volume workloads and perform in demanding situations from time to time.
The ability to adapt to change –as a result of both legislation and Company changes.
A willingness to perform above and beyond the call of duty.
What is in it for you?
A hybrid 3+2 model combining working from the office and from home.
A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.
Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.
About FNZ
FNZ was founded with a mission to use cutting edge technology to open up wealth – for end investors and business partners. That means making wealth management more accessible and personalized for all people, not just high net worth. We believe everyone can create a better life by saving, investing, and managing their money well. FNZ has created wealth’s growth platform – a global, end-to-end wealth management platform. We have merged a modern adviser and end investor experience with sophisticated investment administration and business operations. The platform includes app integrations, providing access to third-party, FNZ-delivered, or customer proprietary solutions.
If this role appeals to you, please apply by the 3rd of November 2024.
*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time.
For more information, please reach out to us!
