User Access Authorization Administrator (UAA) Specialist
- Full Time, onsite
- Commerz Global Service Solutions
- Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed
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Responsible for the 1st level regional support of the users (helpdesk), as well as the global user administration of defined Commerzbank AG applications and systems. This responsibility include:
- Monitoring of all entry channels on a regular basis,
- Resolving incoming requests, answering user queries,
- Analysis of user access issues,
- And others, including but not limited to escalations and incident management, in a timely manner based on the request priority.
- Ensures:
- Act in line with the CGSS code of conduct and ComValues, and always uphold the culture of integrity.
- Adhere to all internal policies and procedures and related Compliance tasks.
Key Activities:
- Monitoring of entry channels on a regular basis.
- Participate in scheduled on-call duties, 24/7 shifts, weekend, and public holiday support.
- Advise users and handle user admin related issues in a competent and service-orientated manner.
- Administrate global user accounts and data according to Commerzbank AG and Commerz Global Service Solutions (CGSS) rules and regulations.
- Provide 1st level support and assign relevant tasks to 2nd level support.
- Communication and coordination with 2nd and 3rd level support, including incident management.
- Analytical approach in solving challenges of various complexity.
- Support Team Head in special tasks, including but not limited to internal / external Audit remediation.
- Able to manage ad-hoc tasks.
Requirements (s):
- 1 – 3 years of experience in organizational / IT-technical subjects / User Access Authorization.
OR
- Internal qualification program.
OR
- Proof of an adequate qualification.
- Adequate proficiency in relevant areas (e.g. language / technical skills)
Education:
- Completed studies in Business / IT
OR
- Technical Graduate
Preferred:
Experience in banking / shared services industry.
About Commerz Global Service Solutions
Size | 201 to 500 |
Industry | |
Location | Kuala Lumpur, Singapore |
Founded | Invalid date |
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