Client Support Executive (Social Media) - Mandarin Speaker
RM 2,800 - RM 3,600 / Per Mon
Original
Simplified
- Support customers to place online orders with the client
- Provide timely support to customers through available communication channels (inbound phone calls and email)
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty Identify and escalate priority issues through appropriate channels as and when necessary
- Provide timely support to customers through available communication channels (inbound phone calls and email)
- Fresh graduates are welcome to apply.
- Must be able to speak, read and write in Mandarin and English
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- 24/7 Rotation Shift
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
- EPF, Socso, EIS and etc.
Similar Jobs