Quality Management Senior Specialist

Job purpose:

The Quality Management Senior Specialist is responsible for leading & coordinating quality assurance processes, improving operational performance, and ensuring compliance with internal standards & external regulations. This role requires a strong focus on identifying process gaps, implementing corrective actions, and fostering a culture of continuous improvement within the organization.

Key activities:

(1) Quality Assurance & Control:

• Develop, implement and maintain quality management strategies and policies to ensure consistent service delivery.
• Oversee quality control processes including audits, reviews and tests to ensure compliance with company & regulatory standards.
• Lead the identification and resolution of quality related issues to prevent recurring problems.

(2) Process Improvement:

• Collaborate with cross functional teams to analyze current processes and identify opportunities for optimization.
• Propose and implement corrective actions and process improvements to enhance overall operational efficiency.
• Drive continuous improvement initiatives by utilizing data-driven insights and conducting root cause analysis

(3) Training & Support:

• Provide training and guidance to team members on quality assurance processes and best practices.
• Develop and deliver training programs to promote quality awareness throughout the organization.

(4) Data Analysis & Reporting:

• Analyze data related to quality metrics, identify trends, and provide actionable insights for management.
• Present and prepare detailed reports on quality performance, KPIs and improvement initiatives to senior management.

(5) Stakeholder Management:

• Foster a collaborative environment to improve overall quality culture and performance.
• Act as a liaison between different departments to ensure alignment on quality goals and the effective implementation of quality initiatives

Formal education:

• Bachelor's Degree in Quality Management, Business or a related field

Specialist knowledge (work experience, further qualification):

• At least 5 years of working experience in risk & quality management, preferably in a senior or specialized role.
• Excellent analytical skills and attention to detail.
• Strong leadership and communication skills with the ability to influence cross-functional teams.
• Proficiency in data analysis tools and software (e.g, MS Excel, Power BI)
• Excellent written and verbal communication skills.
• Excellent decision making and problem-solving ability.
• Ability to work independently and collaboratively.