Customer Service Executive

RM 3,000 - RM 4,500 / Per Mon

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Customer Interaction:

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Issue Resolution:
Identify and assess customers’ needs to achieve satisfaction.
Coordinate with internal teams to resolve customer issues or concerns.
Escalate unresolved issues to the appropriate team or department.
Customer Relationship Management:
Build sustainable relationships and trust with customers through open and interactive communication.
Maintain records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Reporting and Feedback:
Provide feedback on the efficiency of the customer service process.
Keep records of customer interactions, transactions, comments, and complaints.
Compile reports on overall customer satisfaction.
Product Knowledge:
Stay informed about the company’s products and services to answer questions and provide accurate information to customers.
Inform customers of new products, services, and promotions.
Continuous Improvement:
Suggest and implement improvements in customer service practices.
Participate in training and development opportunities to enhance skills and knowledge.

High school diploma or equivalent; a college degree is a plus.
Proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Customer-focused attitude with a commitment to solving customer issues.
Mandarin is require for work.