MANAGER/ASSISTANT MANAGER - SALES OPERATIONS

Company Overview

Leading Growth Through Innovation

As the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.

Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.

Overview

Job Description

• To develop and establish overall office administrative system for Sales Department.
• To form, lead and manage a team of Sales Operations.
• To establish and constantly review business process – Standard Operating Procedure (SOP).
• To establish a systematic and organized reporting system.
• To ensure the Department is in full compliance with company's quality certifications.
• To drive and cultivate Sort, Set in Order, Shine, Standardize, Sustain (5S) culture.
• Responsible for Customer Setup, Order to Cash and Demand Planning:
• Customer Data Management.
• Credit Management.
• Order Management.
• Order Fulfilment.
• Invoicing and Payment.
• Demand Review.
• Responsible to set up and manage an organized office administration system:
• In compliance with Human Resources (HR) rules and regulation.
• Handle disciplinary issue.
• Implement company policies.
• Establish a filing and correspondence system.
• Staff recruitment program.
• Control and monitor office expenditure.
• Maintain and upkeep of the sales office.
• Overseeing overall Sales Operations team:
• Manage a successful team covering Assistant Manager (AM) to Customer Assistant (CA) levels.
• Ensure the team consistently meets or exceeds daily performance metrics.
• Provide coaching and training.
• Handle recruitment, appraisal & promotion.
• Act as liaison/partner within sales team and internal customers.
• Manage inventory for glove samples.
• Standard Operating Procedure (SOP) / Work Instruction (WI) / Structured On-The-Job Training (SOJT) establishment and review:
• Responsible for the development, implementation and analyse SOP/WI/SOJT for sales processes:
• Sales order entry by AX.
• Customer complain handling SOP.
• Shipment recall SOP.
• Artwork handling.
• Credit limit SOP and approval process.
• Maintain AX:
• Customer master file.
• Product item creation – Bill of Materials (BOM) / Finished Goods (FG) creation.
• Maintain accurate customer's pricing.
• Establishing and managing an efficient and detailed reporting system:
• Contract & agreement filing.
• Tracking departmental Key Performance Indicator (KPI) in a monthly basis.
• Provide monthly sales forecast to the relevant departments.
• Handling internal and external audit - to ensure business operation and processes are in compliance with ISO certifications.
• Establish a systematic filing system.
  

Requirements

Education:

• Bachelor Degree in Business Administration or any equivalent work experience.
  
  

Work Experience

• Minimum 8 years working experience in sales operations management including demonstrated success, improving sales, operations processes.
  
  

Technical And Professional Knowledge

• Order fulfilment process monitoring and understanding actions/steps needed to ensure order fulfilment.
• Pipeline management – understand the needed adjustment to improve sales performance down the sales funnel.
• Operation activities & Information Technology (IT) platform management (build report(s) that informs sales team and leaders on historical, current and anticipated results).
• Customer Relationship Management (CRM) and database software management systems.
  
  

Additional Company Information

Registration No. Company Size

75398-K More than 5000 Employees

Average Processing Time Industry

21 days Manufacturing / Production