Lead Product Manager - Merchant Dine-Out Platform

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grab's Omnicommerce team is a group of product managers, strategists, business development professionals, designers, and engineers. Together, our goal is to help restaurants on our platform improve sustainable sales growth by becoming their marketing engine both offline and online. We aim to use technologies to help our partners connect with users at physical store locations and empower them to develop a 360-degree view of their customers' needs. Main products in our portfolio include dine out deals, restaurant loyalty stampcards, reservations, in-store ordering experience, in-store payments.

This role is based in Petaling Jaya and onsite.

Get to Know the Role

You will report to the Principal Product Manager, Omnicommerce and you will take charge of the suite of offerings that allow merchants to run their daily dining operations smoothly - taking reservations, managing tables, managing orders, Point of Sale (POS) billing and payments. In order to cater to the needs of multiple small and large-scale restaurants in the region, you will develop a deep understanding of the challenges and opportunities faced by staff, restaurant managers, and customers.

You will work closely with not only Grabbers in the Omnicommerce team, but also other country and regional team members at Grab.

The Critical Tasks You Will Perform

• Oversee product concepts, roadmap, and strategies, ensuring agreement on goals and market trends.
• Promote market analysis, user research, and focus groups to validate product concepts and prototypes, developing business cases for new programmes.
• Collaborate with the design team to create compelling user experiences, and clear user stories for engineering teams.
• Coordinate with partners across the organisation to plan and implement product strategies, manage dependencies, oversee product roll-outs, and gather customer feedback.
• Lead product meetings with diverse team members to foster understanding and lead decision-making based on market insights and competitive landscape analysis.
  
  

Qualifications

What Essential Skills You Will Need

• You will have at least 5 years of direct experience in product management at a tech company in either platform or user-centric products.
• You will need to showcase your experience managing the product lifecycle including initial concept, market research, defining product requirements, working with teams and ongoing product management
• You will have experience applying qualitative sense-making with quantitative, data-driven insights, ensuring that all decisions are grounded in analysis and practical understanding.
• You will have experience conveying complex concepts and strategies to team members. This includes distilling technical details for non-technical leadership, translating strategic goals for engineering teams, and providing applicable guidance for operations.
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.