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Discover the GREAT in your career.
As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.
Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.
If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a fresh graduates/experienced candidate to join our team as an Associate, Life Claims Assessor.
Job Purpose
Adjudicate claims according to the terms and conditions of the policy.
The Role:
- Assess claims in accordance with the policy terms and conditions and ISO requirements.
- Process claims; i.e. approve, reject or withdraw claims within a set time frame and authority limit.
- Handling enquiries and complaints promptly from agents and claimants.
- Co-ordinate with branches or other stakeholders to ensure smooth claims handling.
- Provide feedback and drive necessary changes for improvement/system & process
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
The Person:
- University Degree in any discipline; or, Professional qualification in insurance, ICA, ACS
- 1-3 years experience in life insurance company or large organisation.
- Ability to analyse details clearly.
- Good convincing skill and clear explanation skills.
- Good written and oral communication.
- Good complaint handling & customer service.
- Computer literate.
- Has sufficient knowledge on policy terms and conditions, product features, Insurance Act and Laws
- Familiar with medical knowledge & human anatomy
- Has sense of urgency and is accountable with work
- Customer service provider, pleasantness & empathy
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.
Location: HQ, Kuala Lumpur
Entity: Great Eastern Life Malaysia
Employment Type: Permanent
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
About Great Eastern
Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.
We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.
We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.
Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.
