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Are you passionate about providing exceptional customer service and support? We are looking for a dedicated Customer Service Executive to join our team.
Key Responsibilities:
- Receive stocks from suppliers and ensure timely deliveries.
- Advise superiors when to reorder stock based on inventory levels.
- Sort, arrange, and organize stock in the uniform room.
- Manage orders through Jot Form for uniforms for new hires, replenishments, exchanges, and additional purchases by staff.
- Ensure uniform stocks are available for showroom orders.
- Reconcile uniform quantities with monthly reports sent to the Finance department.
- Submit salary deduction forms for uniform purchases made by showroom staff to HR.
- Gather all relevant information during ordering processes and ensure vendor payments are completed.
- Check morning attendance and group staff to ensure compliance with grooming SOPs, providing guidance as needed.
- Inform superiors of any issues regarding staff grooming.
- Understand product features and benefits to provide informed support.
- Strengthen connections with showroom staff to enhance teamwork.
- Ensure compliance with the company’s branding in all staff and showroom operations.
- Follow up with the person in charge (PIC) on maintenance tasks to ensure showroom performance is optimal.
- Discuss outstanding issues, gather updates, and facilitate communication for ongoing maintenance needs.
- Research and analyze potential vendors/suppliers to align with project requirements and quality standards.
- Evaluate vendor proposals based on cost, quality, service, and performance, facilitating comparisons and negotiations to select the best suppliers.
- Build and maintain strong vendor relationships through clear communication and performance evaluations post-project.
- Reach out to potential suppliers to discuss project needs and gather initial information to foster rapport.
Qualifications:
- Strong organizational and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Previous experience in customer service or a related field is preferred.
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