Customer Service Representative

Customer Service Representative This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Job Family Definition for Mgr, Progr Mgmt Office:
Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.

Management Level Definition:

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Manages customer project delivery.
• Revenue as detailed in Impact section.
• Small to medium /straightforward/ local scope.
• Low risk Straightforward legal and commercial issues.
• Manages project financials including P&L.
• Meets or exceeds SOAR approved budgets.
• Provides reliable financial forecasts to the management.
• Manages business development.
• Identifies and develops new opportunities on current project.
• Supports qualification and opportunity assessment for small straightforward opportunities.
• Acts as opportunity manager for low risk deals.
• Manages client relationships.
• Manages first level to mid-level client delivery relationships.
• Frequently epresents the organization to external customers/clients.
• Manages project team.
• Manages internal as well as external resources with a team size less than 7 people.
• Encourages skill development of project team members.
• Provides performance feedback for team members.

Education and Experience Required:

First Level University degree 3 years' experience in project management or in like roles/businesses

Knowledge and Skills:

• Demonstrates a basic knowledge of key operational policies, processes and methodologies applicable to project management.
• Understands project management methods.
• Participates in the company PM Professions community.
• On a development plan leading to higher PM skills.

Join us and make your mark!

We offer:
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?
Then let’s stay connected!

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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#financialservices

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.