Customer Service Executive / Coordinator

Job Responsibilities:

• Serve as the primary contact for customer inquiries via phone, email, and in-person, providing accurate information on products, services, and company policies.
• Process customer orders in the MIS system, issue job tickets, and ensure all documentation is accurate and filed.
• Track orders and keep customers informed on order status and delivery schedules.
• Address and resolve customer complaints promptly, working with relevant departments for solutions.
• Gather customer feedback and report trends to management for improvement.
• Ensure accurate pricing on orders and quotations and follow up with customers on artwork approvals.
• Assist with special projects or other tasks as required by management.

Job Requirements:

• Minimum SPM qualification.
• At least 2 years of customer service experience, preferably in manufacturing or printing.
• Knowledge of customer service principles and CRM/order processing systems.
• Strong communication, problem-solving, and multitasking skills.
• Must proficient in speaking Mandarin and English.
• Able to start work immediately.

Remuneration:

• 5-day work week
• Entitled to Medical Insurance after one year of service
• Training provided