Sales and Revenue Management- Oversee daily sales operations ensuring consistency in service quality and customer experience.
- Develop and execute effective sales strategies to consistently meet and exceed sales targets.
- Conduct morning briefing to ensure daily sales target is met and maximize appointments.
- Responsible for ensuring branch hit sales target.
- Monitor daily, weekly, and monthly sales performance, adjusting strategies to drive revenue.
Team Leadership and Development- Conduct regular performance evaluations, provide constructive feedback, and foster a collaborative and motivated team environment.
- Mentor and coach team members in the areas of sales /Clinic SOP/ Grooming as in accordance of Operations SOP
Cultivate DC Core Value - Detailed - Provide holistic services passionately by paying attention to every detail.
- Caring - Provide compassionate patient-centered care and excellent service.
- One-Team - Demonstrate great teamwork and grow together as a team by responding rapidly to opportunities and risks.
Customer Relationship Management- Build and maintain strong relationships with patients, understanding their needs and providing personalized solutions.
- Address and resolve customer complaints and issues promptly, ensuring high levels of satisfaction and loyalty.
Marketing and Promotional Activities- Work with the marketing team to execute promotional campaigns, events, and initiatives to attract new leads.
- Strategically plan and execute marketing initiatives to boost clinic traffic and sales.
- Track the effectiveness of marketing efforts, refining strategies to maximize impact on revenue.
We are looking for a sales-driven Business Manager with a proven track record in achieving and surpassing sales targets and a passion for building a collaborative team environment. This role is ideal for a motivated individual who excels in customer service, has experience in the aesthetic, beauty or wellness industry, and possesses the leadership skills to inspire a results-oriented team with strong team spirit. The Business Manager will focus on driving revenue, delivering a superior client experience, and fostering a positive, productive workplace.Qualifications:- Experience: Minimum 2 years of management experience in the beauty, aesthetics, wellness, or hospitality industry with a strong, proven record of achieving sales targets.
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Skills:- Mandarin fluency is a plus.
- Excellent leadership, communication, and interpersonal skills with a focus on driving sales.
- Demonstrated ability to exceed sales goals and build client relationships.
- Familiarity with aesthetic treatments, products, and industry regulations is a plus.
