Inside Sales Support Executive
RM 1,800 - RM 2,500 / Per Mon
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PRE-SALES
- -Handling and reply social media FB, Google, TnG leads if applicable -Daily social media leads status updates -Update SME, Matrade Company list for EDM and Cold Call -Handling call-in/walk-in customer inquiries on products, how to order, and how to be a subscriber referrer -Manage promo or EDM content, managing the leads and follow-up
SALES
- -Filing and upkeeps on record includes IC copy and SSM, etc for online/offline orders -Issue MANUAL e-mandate for online customer -Check and update Curlec - Online payment status -Issue Dropbox sign - e-agreement for OFFLINE order ONLY -Check and update WP-Admin for Online order under Processing - successful order -Updates all sales confirmation paper work from customer like PO, PI, signed quotation -Smart Credit Assist submission, checking and follow up -Managing website admin / online/ offline platform order and fulfilment coordination jobs
POST-SALES
- -Update order to Sales Connect or Caction system or website admin dashboard -Check and update order delivery status for customer -Issue OS ticket for customer when customer informed technical issues and need assistance in ticket creation -Complete documents, filling for ALL ONLINE and OFFLINE order -Others relates sales support task
- -Diploma or Bachelor’s degree in Marketing, Business or a related field. -Proven work experience as a Sales and Marketing Executive will be an advantage. -Knowledge of modern marketing techniques or Customer Service will be an advantage -High-level communication and networking skills. -A passion for sales. -Good simple task/project management skills. -Excellent interpersonal skills. -Ability to work well under pressure.
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