Assistant Manager- Problem Management
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Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
We are currently looking for the role of Assistant Manager- Problem Management This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
JOB DESCRIPTION
Responsibilities:
- Qualifying problem cases
- Performing root cause analysis
- Proposing work around or permanent fix
- Maintaining Known Error Database
- Process improvement and automation
- Perform audits and critical problem investigations as required by the organization
- Mentorship and supervision of problem engineers
- Escalation point for the team
- Lead and run RCA meetings to identify root cause, lesson learnt and preventive measures
- Track and report all problem management related KPIs
Requirements:
- 5 years’ experience in a problem management role for a major IT/Telco organization
- CCNA or other equivalent certification
- Able to present analysis using various tools (e.g. MS Excel, Power BI, Tableau or the likes).
- Problem Solving skillset (e.g. Lean Six Sigma, Kepner & Tregoe certifications)
- ITILv3 certification or higher
- Effective communication and presentation skills
- Solid analytical mindset with the ability to navigate complex technical and process related issues
- Ability to lead and coordinate diverse stakeholders effectively
WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] . Your interest will be treated with strict confidentiality