Learning Operations Manager

Position Overview:

The clients is seeking a dynamic Learning Operations Manager to oversee the planning, design, and delivery of our training programs. The ideal candidate will be adept at creating comprehensive training plans that align with client needs while incorporating creative elements that appeal to modern learners, particularly Gen Z. This role will oversee both our Soft Skills and Team Building departments, ensuring that our programs not only meet but exceed client expectations.

The Learning Operations Manager must be highly skilled in Learning & Development (L&D), Problem Solving, Influencing Skills, and Decision Making. They will also be responsible for designing gamified post-training experiences to enhance engagement and retention.

Training Program Design & Development

• Develop tailored training plans for clients, ensuring alignment with business needs and learning objectives.
• Add creative elements to training programs, particularly for Gen Z audiences, using innovative tools, multimedia, and interactive methods.
• Collaborate with the Soft Skills and Team Building departments to ensure seamless integration of content across all training programs.
• Design engaging post-training experiences, including gamification strategies, to reinforce learning and drive long-term behavior change.

Operational Management

• Oversee the end-to-end operations of the Soft Skills and Team Building training departments, ensuring timely delivery and high-quality execution.
• Manage logistics, resources, and facilitators to ensure smooth training operations and excellent client satisfaction.
• Evaluate and improve operational processes to maximize efficiency and effectiveness.

Client Engagement & Needs Assessment

• Work closely with clients to assess their training needs, recommend appropriate solutions, and customize programs accordingly.
• Foster long-term relationships with clients, providing expert advice on the best L&D strategies to meet their organizational goals.
• Ensure all training solutions are delivered within scope, budget, and deadlines.

Team Leadership & Collaboration

• Lead and mentor the training teams, fostering a culture of continuous learning and creativity.
• Work cross-functionally with other departments, including sales, marketing, and client services, to ensure cohesive execution of training plans.
• Promote innovation and experimentation within the team to ensure cutting-edge training solutions.

Monitoring & Reporting

• Establish metrics to measure the success of training programs and post-training initiatives.
• Analyze feedback and performance data to continually refine and improve training offerings.
• Prepare and present reports on training effectiveness and operational performance to senior management.
  

• Bachelor’s degree in Learning & Development, Human Resources, Education, Business, or a related field.
• 5+ years of experience in L&D or Training Operations, with at least 2 years in a managerial role.
• Strong understanding of training methodologies and the ability to create engaging, learner-focused training content.
• Experience in gamification and post-training reinforcement techniques to enhance retention and engagement.
• Ability to design training programs that appeal to diverse learner demographics, particularly Gen Z.
• Proven problem-solving, influencing, and decision-making skills in dynamic environments.
• Excellent organizational skills with a keen eye for detail and the ability to manage multiple projects simultaneously.
• Strong communication and leadership skills with the ability to inspire and motivate teams.
• Proficiency in Learning Management Systems (LMS) and other digital training tools.