Cabin Steward - Mandarin Speaker

As a Cabin Steward at Eastern & Oriental Express, A Belmond Train you are part of a team that brings impeccable cabin room care to life through preparation and guest satisfaction. In this role, you will prepare guest cabin rooms with meticulous detail, to ensure a luxurious and welcoming guest experience, while also looking after the room for the rest of the guests’ duration with us. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary responsibilities include:

• To ensure the highest level of passenger services, including embarkations, disembarkations, breakfast and afternoon tea services, turndown and cabin servicing, as well as personalized butler services and pre/post-departure arrangements.
• To provide a high cleaning standard in guest cabins and public areas.
• Provide efficient, personalised and timely service to our guests in their cabins, in accordance with Belmond and LQA standards.
• Take a note of guest preferences and share these when appropriate with the relevant teams.
• Cleaning the guest’s cabins and bathrooms according to departmental standards.
• Maintain hygiene standards throughout the train by ensuring constant cleaning and sanitising of all touch points.
• Ensure compliance with safety regulations and protocols, including those established by the railway authorities.
• Follow environmental regulations and take measures to minimise our environmental impact. Be as environmentally aware as possible in all that you do.
• Perform your work to at least the minimum performance standards explained to you and required of you in your role. Also ensure that you work in a manner that complies with any applicable quality assurance standards and standard operating procedures.

Eastern & Oriental Express is relaunching on February 19, 2024. In preparation, Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit prior to the launch date.
Eastern & oriental express: a living legend
Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.
Everything about our train is extraordinary – and we want you to be, too.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
The Belmond & LVMH Family
The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience

Requirements:

• 1 – 2 years relevant experience within a similar role.
• Fluent to speak Mandarin
• Previous experience in a similar role – advantageous.
• Hospitality experience advantageous, preferably in a luxury environment.
• Hospitality qualification advantageous.
• Attention to detail.
• Time management skills.
• Good knowledge and understanding of food and beverage and butler service.
• Food and beverage product knowledge.
• Understanding of housekeeping tasks & practices – bed-making, dusting, arranging guest supplies etc.

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude.

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide.

Benefits:
At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and insurance plans.
• Complimentary and preferred rate experiences at our iconic destinations.
• Wellness programs
• Meals and uniforms are provided.

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.