Event Client Servicing Manager
RM 4,500 - RM 7,000 / Per Mon
Original
Simplified
- Serve as the main point of contact for key clients, fostering strong relationships and understanding their needs and objectives.
- Lead client meetings and consultations to gather requirements, provide recommendations, and address any concerns or inquiries.
- Manage and mentor a team of event professionals, providing guidance, support, and ongoing training to ensure high performance and job satisfaction.
- Delegate tasks and responsibilities effectively, leveraging team strengths and expertise to achieve project goals.
- Collaborate with clients and internal stakeholders to develop strategic event plans aligned with client objectives and organizational goals.
- Oversee the execution of events from concept to completion, ensuring seamless coordination of logistics, vendor management, and onsite operations.
- Develop event budgets in collaboration with clients and finance teams, ensuring accurate cost estimation and adherence to financial guidelines.
- Monitor expenses throughout the event lifecycle, identifying opportunities for cost optimization and resource allocation.
- Implement quality assurance processes to uphold high standards of service delivery and customer satisfaction.
- Proactively identify and mitigate potential risks and challenges, developing contingency plans to address unforeseen circumstances.
- Conduct post-event evaluations to assess the success of events and identify areas for improvement.
- Analyze client feedback, performance metrics, and industry trends to inform future event strategies and initiatives.
- Bachelor's degree in event management, hospitality, business administration, or related field (Master's degree preferred).
- Minimum 3 years of experience in event management, with a demonstrated track record of managing client relationships and leading successful event teams.
- Required language(s): English, Mandarin
- Strong leadership and interpersonal skills, with the ability to inspire and motivate team members to achieve excellence.
- Excellent communication and negotiation abilities, with a customer-centric approach to service delivery.
- Proven expertise in strategic event planning, budget management, and risk assessment.
- Proficiency in event management software and Microsoft Office suite.
- Flexibility to work evenings, weekends, and travel as required for events.
- Relevant certifications in event management, project management, or leadership are desirable.
- EPF & Socso
- Medical Leave
- Annual Leave
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