Senior Executive Booking Operations (Nightshift) - Fluent in English and Chinese

Position: Senior Executive, Booking Fulfilment (Nightshift)

Location: Bangsar South

[Job Description]

The Booking Operations Executive is responsible to assist on manual fulfilment for customers. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities are to achieve goals like handle and resolve booking issues or queries and to perform optimisation on processes.

You will be versatile in handling multiple software programs, prompt and accurate in your responses to systems and internal communications and provide a simple, rapid, competent support experience.

[Job Responsibilities]

• Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customers and merchants
• Liaises with internal departments and external merchants to fulfil booking amendments and refunds
• Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
• Keeps updated with company procedures and processes
• Shares merchant feedback with relevant departments for further improvements

We would love to hear from you if…

• SPM/ O Levels or higher/ Preferably Diploma qualification and above
• Fresh graduates are encouraged to apply
• Minimum 1 year of working experience in the service-related industry or equivalent
• Good organisation, attention to details, good time management and takes initiative
• Excellent interpersonal and communication skills
• Fluent in written and spoken English and Mandarin
• Proficiency in MS Office including Word and Excel
• Able to work nightshifts from 6 pm to 3 am (including weekends, and public holidays)

What we offer:

• Competitive salary and benefits package.
• Continuous training and development opportunities
• Experience a dynamic and inclusive work environment
• Gain regional exposure through working with colleagues across different countries across south east asia
• Unlimited beverage & snack supply
• Seasonal exciting team bonding activities