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Senior Manager, ITSM & Solution Delivery

Salary undisclosed

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Who we are:

Central team in Prudential to support all CI/CD related tools including Bitbucket, Jenkins, JIRA, Confluence, Artifactory, Azure DevOps and GitHub

What we do:

  • Handle LBU raised requests/issues for CIS tools, prepare, enhance and follow proper SOP to handle requests
  • Troubleshoot and fix problems during incident, prepare FAQ and do post incident review
  • Stabilize system by setting up proper monitoring and take preventive actions to keep systems stable
  • Follow change management process to do system maintenance, upgrade, license renewal, certificate renewal etc

Who we are looking for:

  • Proven working experience on operating Atlassian tools (Bitbucket, JIRA, Confluences) and Artifactory and Jenkins, including but not limited to HA setup, access management, template creation, automation scripting.
  • Mature knowledge and skills on Linux operating system/command for supporting application maintenance, upgrade and troubleshooting
  • In-depth knowledge on Kubernetes and able to support deployment, upgrade and issue triaging
  • Good understanding on cloud and able to manage resource on cloud (Azure and GCP preferred)
  • Hands on experience on Terraform and CI/CD pipelines creation
  • Responsibility taking and able to solve users’ requests/issues on a timely manner and ensure timely closure of tickets (incidents & service requests) assigned to the team.
  • Able to coordinate and lead internal and external team/interdepartmental meetings, constantly communicate project status to stakeholders.
  • Coach, guide and mentor team members towards high performance.
  • Bachelor’s Degree in Business Administration / IT or equivalent.
  • Foundation in ITIL processes. Knowledge in DevOps and Agile practices are added advantage.
  • Fluent in both speaking and writing English