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Customer Experience Executive

Salary undisclosed

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Company Description

Daythree is an award-winning business process management firm based in Subang Jaya. We specialize in providing insights and innovative customer experiences, emphasizing Customer Experience Lifecycle Management.

Role Description

We are seeking ENTRY LEVEL INBOUND Customer Service Executives to join our team at Daythree in Subang Jaya. This full-time, on-site role involves managing customer support, ensuring customer satisfaction, and implementing customer service strategies on a daily basis.

Qualifications

  • Strong interpersonal skills with a focus on customer satisfaction and support
  • Knowledge of customer service and management principles
  • Excellent communication and problem-solving abilities
  • Capacity to handle challenging situations with empathy and professionalism
  • Experience in addressing customer inquiries and resolving issues effectively
  • Attention to detail and strong organizational skills
  • Previous experience in a customer service role is a plus
  • Bachelor’s degree in Business Administration or a related field

Requirement

.Minimum Diploma or Degree graduate

· Proficient in both English and Bahasa Malaysia.