Housekeeping Coordinator

What’s the job?

As a Housekeeping Coordinator – Coordinate the day to day administrative activities of the housekeeping office including answering phones and dispatching staff to satisfy all guest requests and producing room attendants and houseperson assignments.

Your day-to-day

· Make note and inform front desk and airline coordinator of any open rooms.

· Collect and review all paperwork from prior shift room attendants. Be sure to note any and correct discrepancies

· Report maintenance and housekeeping deficiencies using the established procedures. Compile reports and maintain the integrity of the IHG system.

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Be organised - keep on top of supplies and amenities and always try to minimise waste

· Reunite items with owners – and log any lost and found property

· Prepare room attendants caddies with assignments and keys.

· Issue room attendants caddies and cleaning buckets.

· Take inventory and leave information of all supply needs to be ordered the next day.

· Insure the office is properly stocked with all office supplies including logs, guest amenities and stationary items.

· Assign rooms for cleaning, pick up and turndown for room attendants.

· Issue keys to room attendants by logging key numbers on the sign in sheet.

· Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping

· Report, turn in, and/or log all lost and found items according to established procedures

· Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

· Log all guest requests and dispatch appropriate personnel to insure that the request is satisfied immediately. Notify management of any guest complaints immediately.

· Restock all room attendant caddies in preparation for the next shift.

· Inform supervisors and room attendants of status of their assigned rooms.

· Maintain a clean and organized work area by insuring the desk and drawers are clean at all times.

· May assist with other duties as assigned

What we need from you

· High School Diploma or equivalent plus 1-2 years housekeeping experience. Administrative experience preferred. Must speak fluent English.

· Literacy skills - reading, writing and basic maths skills

· Flexible attitude to shifts – you may need to work nights, weekends and/or holidays