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We are VML
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
About the Job
Primarily responsible for the management of relationships with clients. As the senior point of
contact for an agency’s customers, the Business Director also co‐ordinates the resources needed
to service projects, builds strategic operational plans and balances the expectations of clients
with the execution of creative work. The Business Director ensures the smooth production of
campaigns – from briefing designers and copywriters, to managing budgets and possibly a team
executives. On the whole, this is an office‐based role and the Business Director will spend time
in meetings and briefings, as well as remaining in close contact with key clients.
Key Responsibilities
- Taking a lead in clients’ marketing and advertising strategies
- Leading a team to provide the utmost level of client service
- Liaising with clients at a senior level (marketing manager) on a day ‐to‐day basis
- Promoting the expansion of business with existing clients
- Working with other within the agency to generate new accounts
- Completing projects to a specific schedule and within an agreed budget
- Skills to push clients and the agency creatively and strategically
Previous Experience & Demonstrated Behaviors
- Significant experience in professional client relationship management
- Must be strategically sound and able to understand brand strategy and process of delivering a ATL. Previous experience on FMGC will be good.
- Must have experience working with multiple interagency (not within WPP network) i.e Digital agency, Media agency, PR agency, Experiential agency
- Occasional travel is usually required for client meeting/presentation, new business presentations, planning and brief taking (in client’s office).
- The ability to work with other inter‐agencies to deliver an integrated communication campaign
- A persuasive and confident approach to creative projects
- Excellent written and oral communication skills
- Effective team management capabilities
- A keen attention to detail and budgetary restraints
- Full awareness of creative processes and techniques – including ATL and digital platforms
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
