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Operations Support, Portfolio Guarantee

Salary undisclosed

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Post : Operations Support, Portfolio Guarantee

Location : Wisma AmFirst, Kelana Jaya

Job Descriptions:

  • Ensure meeting the KPIs set on Delinquency Ratio (DR), Write off Preventive, Impaired Loan (IL) management and Bad Debt Recovered.
  • Ensure manage portfolio appropriately towards target setting
  • To ensure all the claim are submit timely to reduce GIL ratio and increased Bad Debt Recovered
  • To render full support towards team performance.
  • Avoid Operational Losses.
  • To reply query from CGC /SJPP regarding claim submission
  • To follow up with SJPP/CGC on the claim approval.
  • To follow up and review with legal team targeted account to apply claim within the month.
  • To practice and display quality services and service excellent at all time.
  • To ensure all the necessary notification to SJPP/CGC are sent within the specific TAT
  • To ensure claim submission to CGC/SJPP within the TAT set by CGC /SJPP
  • To ensure adhere to the process compliance under management of PG portfolio
  • To attend to ad hoc task / assignment given by management
  • To prepare the monthly tracking of CGC and SJPP report
  • To prepare monthly Escrow Reconciliation to ensure credit & debit of the Escrow GL correctly and ensure remittance on time to CGC/SJPP when payment recovered
  • Ensure satisfactory rating on all audit reviews.
  • Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA/ IFSA 2013, Fair debts Collections, PDPA, & etc)

Job Requirements:

  • Diploma/ Degree in Banking and Finance or related fields or SPM/ STPM with minimum 3-5 years working experience in related field.
  • Candidate with collections experience in banking line would be an added advantage.
  • Able to work under pressure.