Manager

Job Responsibility

Sales and Revenue Management

• Oversee daily sales operations ensuring consistency in service quality and customer experience.
• Develop and execute effective sales strategies to consistently meet and exceed sales targets.
• Conduct morning briefing to ensure daily sales target is met and maximize appointments.
• Responsible for ensuring branch hit sales target.
• Monitor daily, weekly, and monthly sales performance, adjusting strategies to drive revenue.
  
  

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Team Leadership and Development

• Conduct regular performance evaluations, provide constructive feedback, and foster a collaborative and motivated team environment.
• Mentor and coach team members in the areas of sales /Clinic SOP/ Grooming as in accordance of Operations SOP
  
  

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Cultivate DC Core ValueÂ

• Detailed -Â Provide holistic services passionately by paying attention to every detail.
• Caring -Â Provide compassionate patient-centered care and excellent service.
• One-Team -Â Demonstrate great teamwork and grow together as a team by responding rapidly to opportunities and risks.
  
  

Customer Relationship Management

• Build and maintain strong relationships with patients, understanding their needs and providing personalized solutions.
• Address and resolve customer complaints and issues promptly, ensuring high levels of satisfaction and loyalty.
  
  

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Marketing and Promotional Activities

• Work with the marketing team to execute promotional campaigns, events, and initiatives to attract new leads.
• Strategically plan and execute marketing initiatives to boost clinic traffic and sales.
• Track the effectiveness of marketing efforts, refining strategies to maximize impact on revenue.
  
  

Job Requirements

We are looking for a sales-driven Business Manager with a proven track record in achieving and surpassing sales targets and a passion for building a collaborative team environment. This role is ideal for a motivated individual who excels in customer service, has experience in the  aesthetic, beauty or wellness industry, and possesses the leadership skills to inspire a results-oriented team with strong team spirit. The Business Manager will focus on driving revenue, delivering a superior client experience, and fostering a positive, productive workplace.

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Qualifications

• Experience: Minimum 2 years of management experience in the beauty, aesthetics, wellness, or hospitality industry with a strong, proven record of achieving sales targets.
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Skills

• Mandarin fluency is a plus.Â
• Excellent leadership, communication, and interpersonal skills with a focus on driving sales.
• Demonstrated ability to exceed sales goals and build client relationships.
• Familiarity with aesthetic treatments, products, and industry regulations is a plus.
  
  

Job Benefits

• Young & Vibrant Team
• Fun Culture
• Supportive Tean