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Jobs or company...

Ecommerce Specialist

Salary undisclosed

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Company: Forest Cloud Flagship Store

Location: Petaling Jaya HQ

Salary Range: RM 3800 – RM 6000 per month, depending on performance and qualifications

About Us:

At Forest Cloud Beverage Company, we are transforming the coffee experience with innovation, quality, and sustainability. Our mission is clear: to deliver the best coffee and beverage solutions to our customers while nurturing a culture of passion, creativity, and excellence.

Who We Are:

Forest Cloud is a team of enthusiastic and creative individuals dedicated to offering an exceptional beverage experience. From our ethically sourced coffee beans to our cutting-edge brewing technology, we ensure that every cup of coffee we serve is crafted with care.

Role Overview:

As the E-commerce Specialist, you are responsible for managing and growing our online sales channels. Your role is crucial in developing and implementing e-commerce strategies, optimizing online platforms, and ensuring an exceptional customer experience. Below is a detailed outline of your responsibilities, goals, and expectations.

Key Responsibilities:

  • E-commerce Strategy: Develop and implement comprehensive e-commerce strategies to drive online sales and enhance customer engagement.
  • Platform Management: Manage and optimize our e-commerce platforms, including the company website and online marketplace accounts.
  • Performance Monitoring: Monitor online traffic, sales, and conversion rates. Identify areas for improvement and implement changes as needed.
  • Collaboration: Work closely with marketing and product teams to create compelling online campaigns and promotions.
  • Market Research: Conduct market research to stay informed about trends, competitive landscape, and growth opportunities.
  • Coordination: Coordinate with logistics and customer service teams to ensure smooth order fulfillment and high customer satisfaction.
  • Industry Trends: Stay updated with industry trends and best practices in e-commerce and digital marketing.

Additional Responsibilities:

  • Performance Analysis: Regularly analyze key performance metrics and provide actionable insights to enhance online sales performance.
  • SEO and Content Management: Implement SEO best practices to improve organic search rankings and manage content updates on the e-commerce platforms.
  • Customer Experience Optimization: Ensure a seamless and enjoyable customer journey by continually refining the user interface and experience.
  • Promotions and Discounts: Develop and manage promotional campaigns and discount strategies to attract and retain customers.
  • Inventory Management: Work closely with the inventory team to ensure accurate stock levels and timely updates on the e-commerce platforms.
  • Email Marketing: Design and execute email marketing campaigns to drive sales and engagement.
  • Product Listings: Ensure all product listings are accurate, up-to-date, and optimized for searchability and sales conversion.
  • Community Management: Monitor and respond to comments, messages, and interactions across all social media platforms to foster a strong online community.

If you're passionate about e-commerce and excited to shape the future of online sales, we'd love to hear from you. Join Forest Cloud Beverage and help us elevate our digital presence. Please submit your resume along with. We look forward to welcoming you to the team!

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