TeleConnect Officer
Salary undisclosed
Apply on
Original
Simplified
Job Responsibilities:
- Familiar with the operations of the hospital to correctly answer and/or route calls to appropriate departments/staff.
- Familiar with doctors’ specialties, locality, clinic hours, and booking preferences to efficiently make appointments.
- Familiar with basic clinical knowledge in line with basic decision making in booking a specialist appointment.
- Attend to all outbound and inbound calls, WhatsApp and Live Chats from external customers using proper telephone / WhatsApp writing etiquette, maintaining a response rate in accordance with agreed standards of performance.
- Able to follow through medical queries with scheduling appointments for patients from phone, WhatsApp or upon relevant request.
- Facilitate training of new hires and other assigned officers.
- Able to handle emergency requests such as ambulance requests efficiently, calmly, and professionally.
- Able to research required information using accessible resources.
- Maintain attendance, personal appearance, punctuality and adhere to policies mentioned in the Employee Handbook.
- Attends all staff meetings / training as and when directed by the department head in effort to pursue personal development of knowledge and skills.
- Perform assigned clerical duties when necessary.
- Assist superiors as and when needed.
- Ensures that all duties are carried out in line with the hospital policy as outlined in the employee handbook.
- Performs other duties and tasks as assigned by Senior Manager, Connected Care.
- Familiar with Senior Connect packages as well as use of the Remote Patient Monitoring (RPM) devices.
- Ensure all customers under Senior Connect are monitored according to the instructions given by the consultants.
- Ensure that appropriate measures are taken to escalate vital signs abnormalities to the Superior.
- To provide remote support and advice to the customers as and when needed.
- To communicate with consultants who have referred the Senior Connect customers as and when necessary.
- Able to work shift duty working hours.
- For Registered Staff Nurse/Medical Assistant
- Possess minimum qualification of Nursing/Medical Assistant.
- Possess 3-5 year working experience or personal-to-holders.
- Good command of English and Bahasa Malaysia.
- Ability to converse in Mandarin is a welcome advantage.
Similar Jobs
