FRONT OFFICE ASSISTANT - CAMERON HIGHLANDS

Front Office Assistant is responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and interact with visitors. They are the first point of contact for guests and customers. Greet and welcome guests as soon as they arrive at the Hotel Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Responding to requests for help and information Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions Preparing room bills and ensuring prompt payments Checking guests out, taking payments and returning deposits