Front Office Manager

· Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues

· Check that all Front Office employees report to work punctually and are well groomed before each of their shift

· Conduct daily briefings and ensure that all pertinent information is well received by team members

· Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions

· Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to

· Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible

· Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

· Liaise with Finance Department to ensure that credit procedures are properly carried out

· Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue

· Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling

· Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards

· Handle all guest correspondences and ensure prompt follow-ups

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

• Free parking
• Health insurance
• Meal allowance
• Meal provided
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus